Do you have questions regarding VAMED Vitality Club?

You can find answers to the most frequently asked questions here.

To the VAMED VitalityClub

VAMED VitalityClub is one of the most popular premium customer clubs in Austria. And for good reason: Depending on the bonus level (CLASSIC, SILVER or GOLD), members get VitalityClub PLUS benefits every time they visit a VAMED Vitality World spa and health resort! Members use the VitalityClub app to conveniently book exclusive VitalityClub offers, collect VitalityClub points and convert them to VitalityClub vouchers that are valid at any resort – for example, for the popular Relax! One Day Holiday, admissions to the spa, massages and hotel stays.

- AQUA DOME - Tirol Therme Längenfeld 
- TAUERN SPA Zell am See – Kaprun 
- SPA Resort Therme Geinberg 
- la pura women's health resort kamptal
- Therme Laa - Hotel & Silent Spa 
- Therme Wien 
- Bad Sauerbrunn Health Spa 
- St. Martins Spa & Lodge 

By having their bills charged to their VitalityClub card, VitalityClub members collect points every time they visit. For every euro spent, the member receives 5 VitalityClub points. Collected points can be exchanged for VitalityClub vouchers, which are valid for various benefits (spa passes, hotel stays, etc.) offered by VAMED Vitality World spa and health resorts. In addition, VitalityClub members are able to book exclusive VitalityClub offers and get unique VitalityClub PLUS benefits every time they visit. Benefits are determined by the bonus level and refer to a billing period of 36 months:

CLASSIC – SILVER – GOLD

            CLASSIC: from initial registration for VAMED VitalityClub onwards
            SILVER: from 12,500 points
            GOLD: from 38,000 points

--> The above information refers to a billing period of 36 months. 

VAMED VitalityClub members benefit from the word go: 
•VitalityClub app: A whole world of well-being on your smartphone
• Exclusive VitalityClub offers: Special deals and great promotions for spa and health resorts - exclusively for VitalityClub members
• Collect points easily and secure VitalityClub vouchers, for example for the Relax! One Day Holiday, hotel stays and spa day ticket
• VitalityClub- PLUS - benefits according to your bonus level, each time you visit

The GTC can be found  
- in the VitalityClub app
- in the web app
- on the VAMED Vitality World website: vitality-world.com/club
- on the resort websites

- By phone on +43 (1) 601 27 9090 (Monday to Friday 9:00-13:00)
- By email to club@vitality-world.com
- By mail to VAMED Standortentwicklung und Engineering GmbH, VAMED Vitality World, Sterngasse 5, 1230 Vienna, Austria

VAMED VitalityClub is operated by VAMED Standortentwicklung und Engineering GmbH, company registration number: FN 186417v. 

VitalityClub membership

- Via the VitalityClub app on your smartphone
- In the web app
- On the VitalityClub tablets available at every resort

Registration is possible directly at the resort via the VitalityClub tablet available there. A cellphone number is required to receive the verification code that will be sent via SMS upon registration.

Any person above the age of 18 may register for the VAMED VitalityClub. An adult person is the sole owner of their VitalityClub profile; joint use (e.g. as a family group) is not possible. VitalityClub cards are therefore non-transferable. 

To register at the VitalityClub you have to be at least 18 years of age.

Membership of the VitalityClub is only open to adults aged 18 or over. If proof of age is required, members must be prepared to show a valid photo ID.

If a VitalityClub card has been ordered during registration, it is usually delivered within 3 weeks. The digital VitalityClub card is available immediately in the VitalityClub app on the smartphone.

Membership is required to take advantage of VitalityClub benefits. During the registration process, a VitalityClub card in check card format can be ordered if desired. The digital VitalityClub card is additionally available in the VitalityClub app. 

The VitalityClub card number is located on the back of your VitalityClub card, below the barcode, starting with the number 9.
In the VitalityClub app, you can find your card number in "Club Card," also below the barcode. 

All VitalityClub correspondence is conducted in German and English. The GTCs are available in German and English. 

None whatsoever. Membership is free.

No, there are neither minimum sales nor commitment periods. VitalityClub membership can be canceled at any time, without giving reasons, in writing (by letter or email) or by the member in the VitalityClub app.

As of April 1, 2022, each partner card holder will get their own VitalityClub profile. The bonus level of the main card holder will apply. VitalityClub PLUS benefits (= benefits at the given bonus level) can therefore continue to be used. The currently available VitalityClub points from the VitalityClub profile of the main card holder will not be transferred. Jointly collecting points will no longer be possible, though the existing VitalityClub cards can continue to be used. 

The “bonus for new registration” is 200 VitalityClub points and they are credited upon initial registration with VAMED VitalityClub. The 200 points are automatically credited to the VitalityClub profile.

Sie benötigen jedenfalls eine VitalityClub-Karte, die Sie bei jedem Besuch in einem Resort der VAMED Vitality World vorweisen müssen. Wahlweise können Sie Ihre physische Plastikkarte oder die mobile VitalityClub-Karte in Ihrer VitalityClub-App nutzen. Alle VitalityClub-Karten (auch Partnerkarten) sind weiterhin gültig. Partnerkarten sind seit der Umstellung mit eigenständigen Profilen verknüpft.

Im neuen VAMED VitalityClub gibt es keine Partnerkarten mehr. Jeder Besucher muss seine persönliche VitalityClub-Karte (physische Plastikkarte oder mobil in der App) vorweisen, um vom VitalityClub-PLUS, den VitalityClub-Angeboten und VitalityClub-Gutscheinen profitieren zu können.

VitalityClub points

All transactions are taken into account (as per invoice receipts), as long as they are not excluded from the reward scheme and as long as the VitalityClub card was shown at the spa check-in desk or at hotel reception during check-in/check-out. Members receive 5 VitalityClub points for every €1 spent at a VAMED Vitality World resort. 

According to the GTC, VitalityClub members do not receive VitalityClub points for the following transactions:
- Six-month & annual memberships and membership fees
- External services within the hotels and spas of participating resorts (e.g. store purchases, hairdresser, medical services where these are provided by external partners, outsourced treatments, additional services such as ski passes, Greenfee...) 
- Purchase of vouchers
- Out-of-pocket expenses (cab, cash display...)
- Local taxes, tips
- Events (except private parties that are paid for by the person making the booking)
- Reduced rates and stays booked through a tour operator, insurances, agencies, other intermediaries, insurances or through external online booking platforms, and contractually agreed special rates

Certain transactions do not attract points. These include season tickets (half and full year) and vouchers, which are already heavily discounted.

1 (full) euro spent = 5 points                               

The points balance is calculated from the total VitalityClub points collected. The sum of VitalityClub points collected over the previous 36 months determines your bonus level. 

You can view your points in the VitalityClub app on your smartphone, in the web app and via the VitalityClub tablets available at every resort. 

- When points are credited during a stay at a resort (please show your VitalityClub card every time you visit): The invoice amount is transferred to your VitalityClub card. The resulting points will normally appear on your VitalityClub profile on the following day. 

- When points are added retrospectively i.e. after you have sent an invoice receipt to the issuing resort: The resulting points will appear on your VitalityClub profile no later than 7 days after receipt of the invoice by the resort. 

Available VitalityClub points can be redeemed for VitalityClub vouchers (for e.g. admission to the spa, hotel stays, massages) in the VitalityClub app on your smartphone, in the web app and on the VitalityClub tablets at the resort. They are valid at all  VAMED Vitality World spa and health resorts. There is no cash equivalent. You can find an overview here. 

You can redeem your points for VitalityClub vouchers in the VitalityClub app on your smartphone, in the web app and via the VitalityClub tablets available at every resort. 

Send the invoice receipt stamped by the resort to the resort that issued the invoice (by mail or photographed / scanned by email) within 3 months from the invoice date (the date of receipt applies). Your full name and VitalityClub card number must also be included.

Only transactions not excluded from the reward scheme according to the VitalityClub GTC can be retroactively credited as per invoice receipt. The respective invoice receipt must be marked "For subsequent booking" by the issuing resort. Transactions based on a credit card receipt can NOT be retrospectively credited.

Points expire 36 months after they were first credited (= credited on the VitalityClub account). 

It is possible to exchange available VitalityClub points for one of the offered vouchers from registration for the VitalityClub, provided that sufficient points are shown in the VitalityClub profile. There is no cash equivalent.

"Accumulated VitalityClub points for bonus level" are used to calculate your bonus level (CLASSIC, SILVER, GOLD). "Available VitalityClub points" are points that can be exchanged for VitalityClub vouchers. 

No, you can exchange available VitalityClub points for VitalityClub vouchers at any time. It does not affect the VitalityClub points you have accumulated for the bonus level; calculation of the bonus level is independent of the redeemed points. The total VitalityClub points ACCUMULATED over the previous 36 months are used for this purpose. Also under "Bonus level"

No, it is not possible to buy points.

The “bonus for new registration” is 200 VitalityClub points and they are credited upon initial registration with VAMED VitalityClub. The 200 points are automatically credited to the VitalityClub profile.

There is a range of VitalityClub vouchers that can be redeemed at any VAMED Vitality World resort. You can view your points in the VitalityClub app on your smartphone, in the web app and via the VitalityClub tablets available at every resort.
There are 10 VitalityClub vouchers that can be exchanged for VitalityClub points:

Hotel vouchers
- Overnight stay for 2 persons
- Overnight stay for 1 person
- Second person free of charge in room

Spa vouchers
- Spa day ticket
- 3-hour spa ticket
- 1+1 free spa ticket
- Sauna upgrade
- 25-minute massage
- Relax! One Day Holiday

Voucher
- €10 voucher

VitalityClub vouchers

It depends on the voucher: 

Hotel vouchers
- Overnight stay for 2 persons: 28,000 points
- Overnight stay for 1 person: 17,600 points
- Second person free of charge in room: 9,500 points

Spa vouchers
- Spa day ticket: 1,800 points
- 3-hour spa ticket: 1,300 points
- 1+1 free spa ticket: 1,600 points
- Sauna upgrade: 800 points
- 25-minute massage: 4,700 points
- Relax! One Day Holiday 6,900 points

Voucher
- €10 voucher: 2,500 points

VitalityClub vouchers are valid for one year from the date of activation (this is the date when the required number of points has been converted into a VitalityClub voucher). The date of expiration is stated on each VitalityClub voucher. 

VitalityClub vouchers can be activated in the VitalityClub app (by exchanging them for available VitalityClub points). Vouchers are saved in "Your activated vouchers & offers” in the VitalityClub app. They can be opened in the app and shown at the spa counter or at hotel reception when you check in. If you’re not using the VitalityClub app, your vouchers can be activated via the web app and validated at the spa counter or hotel reception by a member of staff.

In the VitalityClub app, all 10 VitalityClub vouchers are listed under "Benefits". If the required number of VitalityClub points is available, you can activate your desired voucher. The activated voucher is saved in "Your activated vouchers & offers" until it is redeemed.

Please contact the resort where you would like to redeem your VitalityClub voucher, either by phone or in person. The VAMED Vitality World resort contact details can be found in your VitalityClub app on your smartphone, in the web app, on a VitalityClub tablet at the resort and at www.vitality-world.com.

Since VitalityClub vouchers are activated in the VitalityClub app, you can present them using your smartphone at the spa counter or when you check in at a hotel. Printing VitalityClub vouchers is neither necessary nor possible.
Alternatively, vouchers can be activated in the web app, so that they are visible to the member of staff when scanning the VitalityClub card at the spa counter or hotel reception. 

No, there are no refunds for any services and treatments covered by the VitalityClub voucher that were not used. There is no cash equivalent.

No, exchange for cash, refunds and transfers of VitalityClub vouchers are not possible. 

Log-in and data management

- Via the VitalityClub app on your smartphone
- In the web app
- On the VitalityClub tablets available at every resort

It is not possible to register for VitalityClub without a cellphone number.

Your VitalityClub card number is located on the back of your VitalityClub card, below the barcode, starting with the number 9.

Download the VitalityClub app on your smartphone or log in to the web app. By verifying your phone number and adding your VitalityClub card number and date of birth, your existing profile will be linked, so that you can collect points and get VitalityClub benefits as usual. Also in "Club upgrade".

Please contact the VitalityClub hotline on +43 (1) 601 27 9090 (Monday to Friday 9:00-13:00, Saturday and Sunday 9:00-12:00) or at club@vitality-world.com, or contact us via the VitalityClub app.

- In the VitalityClub app on your smartphone
- In the web app
- On the VitalityClub tablets available at every resort 

Please contact the VitalityClub hotline at +43 (1) 601 27 9090 (Monday to Friday 9:00-13:00, Saturday and Sunday 9:00-12:00). 

Exclusive VitalityClub offers

Exclusive VitalityClub offers are offers that only VAMED VitalityClub members can use and which are valid at all VAMED Vitality World spa and health resorts.  

- In the VitalityClub app on your smartphone

- In the web app

- On the VitalityClub tablets available at every resort

- Information on how to book is also included there.

Each exclusive VitalityClub offer includes either a link so you can directly book the offer online, or a contact number for the respective resort, which you can contact. If you contact the resort directly, please provide the voucher code (visible once the voucher is activated). 

Yes, the VitalityClub card or the digital card in the VitalityClub app must be shown at the resort when claiming your exclusive VitalityClub offer. 

No, exclusive VitalityClub offers can only be redeemed by the member him/herself. 

VitalityClub PLUS & bonus level

The applicable bonus level color can be seen in the VitalityClub app (in your profile), on the digital VitalityClub card, in the web app, on the VitalityClub tablets available at every resort and in the VitalityClub newsletter.

CLASSIC: from registration for VAMED VitalityClub
SILVER: from 12,500 points 
GOLD: from 38,000 points 

By collecting points a higher bonus level can be reached.

CLASSIC: from registration onwards
SILVER: from 12,500 points
GOLD: from 38,000 points onwards

You can view your current bonus level (CLASSIC - SILVER - GOLD) in the VitalityClub app on your smartphone, in the web app and via the VitalityClub tablets available at every resort. All VitalityClub members who have provided an email address will also be notified by email when they have reached a new bonus level. 

You can view your points in the VitalityClub app on your smartphone, in the web app and via the VitalityClub tablets available at every resort. How many more points are needed for the next bonus level is not displayed.

You can reach a higher bonus level by earning points. This expires at the earliest after 36 months if the required number of points for the bonus level was not reached in that period.

No, you can exchange available VitalityClub points for VitalityClub vouchers at any time. It does not affect the VitalityClub points you have accumulated for the bonus level; calculation of the bonus level is independent of the redeemed points. The total VitalityClub points ACCUMULATED over the previous 36 months are used for this purpose. 

“VitalityClub PLUS" is the name given to the benefits available at the various bonus levels, e.g. a €5 discount on treatments or late check-out, subject to availability.

You can activate your VitalityClub PLUS in the VitalityClub app. Your VitalityClub PLUS benefits are saved in "Your activated vouchers & offers” in the VitalityClub app. They can be opened in the app and shown at the spa counter or hotel reception when you check in. If you’re not using the VitalityClub app, your VitalityClub PLUS can be activated via the web app and validated at the spa counter or hotel reception by a member of staff. 

Here's what you get at the CLASSIC bonus level:
Hotel:
Exclusive VitalityClub offers
€5 discount on treatments
Spa:
Exclusive VitalityClub offers
Offer of the month
Rental bath towel, 5x per year

This is what you additionally get at bonus level SILVER:
Hotel:
Rent a bike or e-bike at a discounted price
1 birthday breakfast
Spa:
10% discount in the spa shop
1 upgrade from day ticket to Relax! One Day Holiday

This is what you additionally get at bonus level GOLD:
Hotel:
Bike or e-bike hire free of charge
A surprise in your hotel room
Admission to the spa on day of departure
Late check-out subject to availability
Pick-up service from the nearest train station
VIP check-in
Spa:
Rental pool bag (incl. bathrobe and bath towel), 5x per year
Newspapers and magazines
Guaranteed admission to the spa
25% discount on Relax! One Day Holidays 
10% discount on treatments

VitalityClub app

The VitalityClub app is the digital club for all VAMED VitalityClub members. It means that you always have the VitalityClub functions and benefits as well as your digital VitalityClub card with you. You can conveniently book exclusive holiday and spa packages, easily manage your VitalityClub profile, collect VitalityClub points and redeem them for VitalityClub vouchers at any VAMED Vitality World resort and much more. 
The VitalityClub app is a native app for iOS and Android operating systems. Alternatively, the web app is available.

You’ll find all the benefits you enjoy as a VAMED VitalityClub member in the VitalityClub app: 

- Overview of your VitalityClub profile: personal data, available points, current bonus level....
- Easy editing of your personal data
- Digital VitalityClub card, always with you
- VitalityClub PLUS: View and activate the benefits available at your bonus level
- Receive exclusive VitalityClub offers
- Redeem VitalityClub points, activate vouchers and show them at the spa counter / hotel reception when you check in
- Overview of all VAMED Vitality World resorts
- Get up-to-date information
- Read the VAMED Vitality World magazine at your leisure
- Participation in competitions 
... and much more!

You need a smartphone with an Android or iOS operating system to use the VitalityClub app.

The VitalityClub app can be downloaded from the Google Play store and from the App store.

Download the VitalityClub app to your smartphone. By verifying your phone number and adding your VitalityClub card number and date of birth, your existing profile will be linked, and you can collect points and get VitalityClub benefits as usual. More information can be found below. 

You can only use the VitalityClub app as a member. When you log in, you can register for VAMED VitalityClub as a new member.

VitalityClub upgrade 2022 – Your switch to the new VAMED VitalityClub

VAMED VitalityClub is one of the most popular premium customer clubs in Austria. In order to always offer our members the best service and most attractive offers, VAMED VitalityClub, which has existed since 2010, has been upgraded - so you can enjoy:
- the new VitalityClub app
- receipt of points on the day following your visit
- new VitalityClub vouchers, valid at all VAMED Vitality World resorts
... and much more!

Yes, all VitalityClub cards issued to members from the beginning of VitalityClub remain valid. 

Yes, VitalityClub points earned up to and including March 31, 2022 can be exchanged for VitalityClub vouchers until December 31, 2022. Points earned on and after April 1, 2022, will be valid for 36 months. It’s important that existing members switch to the new VAMED VitalityClub by activating their profile in the new VitalityClub app. This is the only way to take your VitalityClub points with you. 

As of April 1, 2022, each partner card holder will get their own VitalityClub profile, at the bonus level of the main card holder. Your VitalityClub PLUS benefits (= benefits at the given bonus level) can therefore continue to be used. None of the available VitalityClub points are included on the new VitalityClub profile, as these are retained by the main card holder. Jointly collecting points is not currently possible, but the VitalityClub card can still be used. 

Yes, you’ll keep your VAMED VitalityClub bonus level unless you have collected more than 12,500 VitalityClub points as a CLASSIC member in the last 36 months. In that case, you’ve automatically been upgraded to the SILVER bonus level - congratulations!

Yes, your VitalityClub vouchers will continue to be valid until the specified expiration date. Printed VitalityClub vouchers can still be handed in at the resorts. Vouchers which have not been printed yet can be viewed in the VitalityClub app, in the web app and via the VitalityClub tablets available at every resort.

Your VitalityClub vouchers can be redeemed at the indicated VAMED Vitality World spa and health resort(s). Cash equivalents, refunds and exchanges are not possible. The voucher cannot be combined with other offers and discounts. The terms and conditions of the VAMED Vitality World resort accepting the voucher apply. Vouchers are non-transferable and can only be redeemed by the VitalityClub account holder.
Bookings during traditionally busy times of the year, such as public holidays, bridge days and Austrian school holidays are excluded. Please inquire in advance at the resort of your choice whether it is possible to redeem your voucher at the desired time. For hotel vouchers, written confirmation from the resort that has accepted the voucher is required. By activating this VitalityClub voucher, you accept the conditions for redeeming the voucher.

The VitalityClub vouchers can now be redeemed at any VAMED Vitality World resort. Please note the conditions for redeeming the voucher. Printing vouchers is no longer necessary or possible. To activate a voucher (= exchange points for the voucher), the voucher must be shown at the spa counter or hotel reception at check-in using the VitalityClub app. Alternatively, the VitalityClub card can be shown.

You’ll find all the benefits you enjoy as a VAMED VitalityClub member in the VitalityClub app: 

- Overview of your VitalityClub profile: personal data, available points, current bonus level....
- Easy editing of your personal data
- Digital VitalityClub card, always with you
- VitalityClub PLUS: View and activate the benefits available at your bonus level
- Receive exclusive VitalityClub offers
- Redeem VitalityClub points, activate vouchers and show them at the spa counter / hotel reception when you check in
- Overview of all VAMED Vitality World resorts
- Get up-to-date information
- Read the VAMED Vitality World magazine at your leisure
- Participation in competitions 
... and much more!

To log in to the web app, you need your cellphone number, which is stored in your VitalityClub profile or newly specified when you log in, as a verification code will be sent by SMS. In the VitalityClub app, this verification process only needs to be done once, as the member remains permanently logged in.   

Download the VitalityClub app on your smartphone or log in to the web app. By verifying your phone number and adding your VitalityClub card number and date of birth, your existing profile will be linked, and you can collect points and get VitalityClub benefits as usual. If your date of birth is not stored in your VitalityClub profile, please contact the VitalityClub hotline once (Monday to Friday 9:00-13:00, Saturday and Sunday 9:00-12:00) to transfer your VitalityClub profile. 

Your VitalityClub points are automatically transferred to the VitalityClub app when you activate your VitalityClub profile: Download the VitalityClub app to your smartphone. By verifying your phone number and adding your VitalityClub card number and date of birth, your existing profile will be linked, and you can manage your collected points and redeem them for VitalityClub vouchers as usual. 

The GTC have been adapted to the newly designed VitalityClub. When logging in to the "new" VAMED VitalityClub for the first time, the current GTC must be acknowledged. 

The welcome bonus is 500 VitalityClub points and it’s offered to all VitalityClub members who download the new VitalityClub app to their smartphone and activate their existing VitalityClub profile by and including April 30, 2022. 

Sie benötigen jedenfalls eine VitalityClub-Karte, die Sie bei jedem Besuch in einem Resort der VAMED Vitality World vorweisen müssen. Wahlweise können Sie Ihre physische Plastikkarte oder die mobile VitalityClub-Karte in Ihrer VitalityClub-App nutzen. Alle VitalityClub-Karten (auch Partnerkarten) sind weiterhin gültig. Partnerkarten sind seit der Umstellung mit eigenständigen Profilen verknüpft.

Im neuen VAMED VitalityClub gibt es keine Partnerkarten mehr. Jeder Besucher muss seine persönliche VitalityClub-Karte (physische Plastikkarte oder mobil in der App) vorweisen, um vom VitalityClub-PLUS, den VitalityClub-Angeboten und VitalityClub-Gutscheinen profitieren zu können.