VitalityClub

The VitalityClub is a bonus club created by the VAMED VitalityWorld. With the first VitalityClub card valid Austria wide, and in Aquaworld Budapest, you can collect valuable bonus points in all our resorts. These points are then credited to your account once a month and can be converted into vouchers for a number of services in our spa and health resorts. Plus, there are lots more benefits available at three bonus levels – CLASSIC, SILVER, GOLD – including membership conditions, exclusive offers, late check-out and much more.

VIP Karte
Exclusive Benefits for club members
Geschenk
Collect points and redeem them in attractive vouchers
Schloss
1 VitalityClub card for 9 amazing resorts

Become a VitalityClub member and enjoy the world of benefits!




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The world of benefits at the VitalityClub!

1. Become a Member

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Just become a VitalityClub member!
You can easily register for the club in the resorts via the VitalityClub tablet, as well as at the VitalityClub terminal and online under: www.vitalityclub.at.

2. Optional partner card

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Partner card to jointly collect points!
Members, who would like to jointly collect points, have the possibility to register a partner card at the VitalityClub portal. This gives two people the possibility to collect points with two cards on one joint account. The partner card holder is also enabled to use the advantages of the respective bonus level.

3. Collect points

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Collect points!
Collect valuable points with every Spa and Hotel visit. These points will be credited to your account the following month. Convert your points into attractive vouchers – for massages, spa entrances, overnight accommodation and many more.
 

4. Receive vouchers

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Convert points into vouchers!
You can convert collected points into vouchers at the VitalityClub terminal located in the resorts or online in the VitalityClub Portal under www.vitality-world.com/vitalityclubportal. Here for you simply have to login with your VitalityClub number and your 5-figure Pin, select your voucher of choice, print it out and redeem it at the resort.

5. Reach a new bonus level

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The three VitalityClub bonus levels!
New attractive benefits in three bonus levels: CLASSIC – SILVER – GOLD

CLASSIC: from registration onwards
SILVER: from 23.000 points or 30 spa admissions onwards
GOLD: from 38.000 points onwards
The totals above are calculated based on a review period of 36 months.

Additional Information:

  • As a CLASSIC member, you are entitled to the benefits of the CLASSIC bonus level.
  • As a SILVER member, you are entitled to the benefits of the CLASSIC and SILVER bonus levels.
  • As a GOLD member, you are entitled to the benefits of the CLASSIC, SILVER and GOLD bonus levels.
  • As a hotel guest you are entitled to the benefits for hotel guests.
  • As a day spa visitor without an overnight stay, you are entitled to the benefits for day spa visitors without an overnight stay.

6. Enjoy the benefits

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Your VitalityClub benefits!

In addition to attractive VitalityClub vouchers and the advantages in the three bonus levels, VitalityClub members benefit from exclusive offers from selected cooperation partners.

Exclusive VitalityClub benefits at one glance!

CLASSIC

from vitalityclub registration

SILVER

from 23.000 points or 30 visits

GOLD

from 38.000 points

classic
Hotel H
Spa* S*
Hotel H
Spa* S*
Hotel H
Spa* S*
Membership conditions

The membership conditions are available for overnight stays in a special room category (advertiesed daily rate; for max. 2 rooms, subject to availability), for direct online bookings, as well as specified spa tariffs subject to availability. (Detailed information can be found at the resorts.)

Exclusive offers by e-mail

You, as a VitalityClub member, have access to exclusive offers. These will be sent to you by e-mail, if you sccepted, that VAMED Vitality World may use your data for marketing purposes.

Double the points on the 1st bill

When you register for the VitalityClub, you receive double the points on your first bill. If you already are a member, this offer is valid in the time of 24.09.2018 - 31.12.2018

silver
 
 
 
 
 
 
€ 10,- treatment voucher

Valid from a minimum treatment value of € 50,- (excl. Relax! One Day Holiday.

When consuming a Relax! One Day Holiday, the voucher, already including the 15% relax! discount can only be combined with a treatment value of at least € 119,- or more.

Only one voucher valid per person per day. Only valid on the day of visit. (without overnight stay).

More points

SILVER: Receive 10% more points. (e.g.: instead of 100 points in the CLASSIC bonus level you, as a SILVER member receive 110 points).

GOLD: Receive 20% more points (e.g. instead of 100 points in the CLASSIC bonus level you, as a GOLD member receive 120 points).

Surprise in your room
Late check-out

SILVER: You, as a SILVER member can enjoy a Late Check-Out until 3 pm. on your day of departure. This benefit is subject to availability - we will inform you one day in advance of your departure day at the hotel.

GOLD: You, as a SILVER member can enjoy a Late Check-Out until 6 pm. on your day of departure. This benefit is subject to availability - we will inform you one day in advance of your departure day at the hotel.

gold
 
 
 
 
 
 
VIP check-in

You, as a VitalityClub GOLD member profit from a VIP Check-In withou long waiting time.

Room upgrade

You, as a GOLD member are offered a room upgrade. This benefit is subject to availability for max. 2 rooms. We will inform you at Check-In if an upgrade is possible during the time of your stay.

Breakfast

You, as a GOLD member can start your day in one of our resorts with a delicious breakfast. You will receive the voucher at the spa entrance. Only one voucher valid per day per person. Only valid on the day of visit (without overnight stay).

Note: For the breakfast at TAUERN SPA Zell am See - Kaprun, reservation is needed on day in advance (under +43 6547 2040 0 or office@tauernspakaprun.com. You will receive your voucher at the spa check-in).
 

Resort breakfast ours

AQUA DOME - Tirol Therme Längenfeld 09.00 – 11.00
TAUERN SPA Zell am See - Kaprun 09.00 – 11.00
SPA Resort Therme Geinberg 07.00 – 10.00
Therme Laa - Hotel & Silent Spa 09.00 – 10.30
Therme Wien Mon – Sat: 09.00 – 11.00
Sunday: 08.00 – 11.00
St. Martins Spa & Lodge 09.00 – 10.30
Aquaworld Resort Budapest 09.00 – 11.00
Magazine/ newspaper

GOLD  members can enjoy their spa day peacefully with a magazine / newspaper, selected from titles on offered.

Only one voucher valid per person per day. Only valid on the day of visit. (without overnight stay).

Towel or bathrobe to use during your stay

GOLD members can borrow a towel (incl. towel change) or bathrobe for the duration of their stay.

-25% discount on the Relax! One Day Holiday

You, as a GOLD member get 25% discount on the Relax! One Day Holiday.

Only one voucher valid per person per day. Only valid on the day of visit. (without overnight stay). Valid for all Relax! One Day Holiday tarifs. not valid for vouchers. Not combinable with other offers.

* Day spa visitors are considered to be guests, who do not stay overnight. Please present your VitalityClub card at the spa check-in and again at check-out to benefit from the advantages of your VitalityClub membership.

Bonus level benefits for day spa visitors also valid for Relax! Day One Day Holiday guests at la pura women’s health resort kamptal and day visitors to TAUERN SPA Zell am See – Kaprun.

Bonus level benefits not valid in Bad Sauerbrunn Health Spa, with the exception of the “More points” and “Double points on the first bill”.

VitalityClub contact

We are looking forward to hearing from you!

Don’t hesitate to contact the VAMED VitalityClub hotline if you have any questions. The hotline is open from Monday to Friday (workdays only) from 9:00–17:00 (until midday on 24 and 31 Dec.).

Click here to view our AGB.

VitalityClub contact

club@vitality-world.com

+43 (0) 1 790 33 912

VAMED Vitality World
Sterngasse 5
A-1230 Wien

FAQs

What is the VitalityClub?

The VitalityClub is a loyalty club operated by all VAMED Vitality World spa and health resorts. VitalityClub members are given the chance to collect points with every visit, by crediting transactions to their VitalityClub card accounts. Points can be converted into vouchers for various services (spa admission, hotel stays etc.) offered by the resorts. VitalityClub members also have access to various other advantages which are exclusively available to card holders.

What is new in the VitalityClub (starting with relaunch in September 2018)

  • The three VitalityClub bonus levels: CLASSIC - SILVER - GOLD
    • CLASSIC: from registration onwards
    • SILVER: from 23.000 points or 30 spa admissions onwards
    • GOLD: from 38.000 points onwards --> Reffering to a calculation period of 36 months
       
  • Discover attractive new vouchers (extended range of vouchers)
  • Extended redeemability of points (all points rewarded 36 months or longer ago expire in August  of every year)
  • Joint collection of points with a registered partner card (limited rights - collection of points possible, log-in into the VitalityClub Portal is only possible with the 5-digit pin created by the main card holder)

Is VitalityClub membership open to under 18?

Membership of the VitalityClub is only open to adults aged 18 or over. If proof of age is required, members must be prepared to show a valid photo ID.

Is there a minimum spend or amount of time that members have to commit to?

No, there is no minimum spend and members are not tied to membership for any length of time. VitalityClub membership can be terminated in writing at any time without stating a reason – by letter or by e-mail.

How can I contact the VitalityClub?

  • Call  +43 (0)1 79033912 (Mon-Fri, workdays 9:00–17:00, until midday on 24 and 31 Dec) - or send an e-mail to club@vitality-world.com.
  • Alternatively, members can write to VAMED Vitality World, Richard-Strauss-Strasse 12, 1230 Vienna.

What costs are associated with VitalityClub membership/card ownership?

None whatsoever. Membership is free.

Where can I find the GTCs?

The latest version of the GTCs can be found ?

  • in the VitalityClub portal
  • on the website under: www.vitalityclub.at
  • on the resort-websites

Where can I register for the VitalityClub?

  • - Online under: www.vitalityclub.at
    - VitalityClub Tablet at the resort
    - VitalityClub Terminal at the resort

Who can become a member?

VitalityClub Membership is open to private individuals aged 18 or over. Membership is restricted to one person per application. It is not possible to apply for a family (more than one person on a single membership), corporate or group membership.

It is possible to register a partnercard with the correct 5-digit Pin from the main card holder.  (limited rights - collection of points possible, log-in into the VitalityClub Portal is only possible with the  5-digit pin from the main card holder)

 

Why do season tickets and coupons not qualify for points?

Certain transactions do not attract points. These include season tickets (half and full year) and vouchers, which are already heavily discounted.

Which transactions do not qualify for points?

According to the GTCs exceptions include:

  • purchases from coupons and gift cards
  • stays booked via tour operators, insurancies or online travel agencies
  • consumption of medical services
  • Purchase of semi-annual and annual memberships at participating resorts
  • third-party services in a participating VVW resort (shop, franchisees)
  • local taxes
  • tips
  • transactions completed before applying for membership.

Which transactions qualify for points?

All transactions which are not explicitly excluded, when the VitalityClub card is shown at check-out or when it is linked to the member in the hotel data base.

Can points be retroactively credited if I forget my VitalityClub card?

Yes. Receipts bearing the resort stamp must be sent to the issuing resort (by post or by e-mail) so that they arrive no later than three months after the issue date. The member’s name and VitalityClub card number must be clearly visible on the receipt.

When can points be redeemed?

Points can be converted into vouchers offered on the VitalityClub portal at any time after the member has received their access data (sent out together with the VitalityClub card). Members must check that they have sufficient credit before attempting to convert points. There is no cash equivalent.

When are points displayed on the VitalityClub portal/ on the VitalityClub account?

  • When the VitalityClub card is shown before paying at the resort, the amount billed is credited directly to the VitalityClub card account: under normal circumstances, points will appear on the VitalityClub account by the 15th of the following month at the latest.
     
  • Points credited retroactively (receipt sent to issuing VAMED Vitality World resort at a later date): the points will be displayed on the VitalityClub account by the 15th of the following month, after the receipt arrives at the issuing resort.

How can members redeem points?

Accumulated points can be converted into vouchers in the VitalityClub portal (under: www.vitality-world.com/vitalityclubportal) and at the VitalityClub terminals located at the resorts. Simply print out the voucher before using it at the resort.

How long are points valid for? When do points expire?

Points expire 36 months after they were first credited, at the earliest (= credited on the VitalityClub account). Points expire once a year in August. Members will be informed  about the amount of points which are due to expire at least one month before that date via the newsletter and displays in the individual resorts.

What can points be exchanged for?

Special promotions and offers (vouchers) which are available in exchange for points for all nine spa and health resorts in the VAMED Vitality World group can be found in the VitalityClub portal (under: www.vitality-world.com/vitalityclubportal);(e.g. spa admission, hotel stays, room upgrades). There is no cash equivalent.

How many points do I have?

You can access your balance of points in the VitalityClub portal (under: www.vitality-world.com/vitalityclubportal) and at the VitalityClub terminal (located at the resorts). To log in you need the 16-digit card number and your 5-figur pin. (Login data is sent out together  with the VitalityClub card. If a member forgets their pin they can acquire the necessary login details at the VitalityClub hotline under: +43 1 790 33 912, weekdays 9-17h).

How long will it take for my permanent card to arrive?

Under normal circumstances VitalityClub cards will be delivered within four weeks after registration.

Can VitalityClub vouchers be replaced?

If a member loses or forgets a voucher, they can print them out again at any time using the VitalityClub portal (under: www.vitality-world.com/vitalityclubportal) or the VitalityClub Terminals located at every VAMED Vitality World resort.

How long are the VitalityClub vouchers valid for?

VitalityClub vouchers are valid for a year from the date of issue (the date the required amount of points are redeemed for a VitalityClub voucher). Excluding the Austrian school holidays at Christmas. Expiry dates are printed on each VitalityClub voucher.

Are VitalityClub vouchers tied to individual members or can they be used by other people?

VitalityClub vouchers can be redeemed by any person that presents them. A VitalityClub membership is not mandatory. Reselling VitalityClub vouchers is prohibited according to the GTCs.

What information is required to log in?

To log in the following information is required:

  • 16-figur card number (to be find on the VitalityClub card)
  • 5-figur pin

 

When are online access details sent?

Access data (login details) for the VitalityClub portal are sent out with the permanent VitalityClub card.

Can a new pin be submitted?

Please call +43 1 790 33 912, workdays 9-17h. Due to data protection regulations the 5-digit pin can only be given to the member per telephone. Alternatively you can use the „Forgot password“ service on the homepage of the VitalityClub portal. Hereby a new pin will be issued (to the verified e-mail address) after the card number and the verified e-mail were entered. This service is only possible if the e-mail has already been verified.

When/How often do points expire?

Points that were earned earlier than 36 months ago, expire once a year in August.

Where can I see how many points I need to achieve a higher bonus level?

An overview of how many points have already been credited and how many are needed to achieve a higher bonus level can be enquired on the VitalityClub portal (under: www.vitality-world.com/vitalityclubportal) as well as at the VitalityClub terminals located in the resorts.

How long do you stay in a bonus level for?

A higher bonus level can be reached once a month (Bonus level determination after the points have been credited - middle of the month). The accredited bonus level expires 36 months at the earliest after receiving it, if the necessary amount of points/spa admissions has not been reached in this time.

Which VitalityClub vouchers are there?

There are a number of VitalityClub vouchers, of which many are available in some and others are exclusive to other resorts. You can view the offers on the VitalityClub portal (under: www.vitality-world.com/vitalityclubportal) or at the VitalityClub terminals located in the resorts.

Which new VitalityClub vouchers are available?

There are a number of new VitalityClub vouchers. You can view these offers on the VitalityClub portal (under: www.vitality-world.com/vitalityclubportal) or at the VitalityClub terminals located in the resorts.

e. g. in a few resorts:

  • Vitality Treatment - Manicure
  • Vitality Gourmet Spa - Candle Light Dinner (available for spa- & hotelguests)
  • Vitality Spa - Bath towel for the day

Furthermore there are VitalityClub vouchers, exclusively available at one resort.
For example:

  • Vitality Outdoor - Safari for two visitors
  • Vitality Spa - SILENT SPA day for me

How many points do I approximately need for a VitalityClub voucher?

The points differ from resort and type of voucher.

E.g. 2018

  • Vitality Spa - Bath towel for the day: 100 points in Aquaworld Resort Budapest, 200 points in Therme Laa - Hotel & Silent spa
  • Vitality Spa - Day for 2: 900 points in TAUERN SPA zell am See - Kaprun, 1000 points in AQUA DOME Tirol Therme Längenfeld
  • Vitality Hotel - Night for 2: 25.300 points in SPA Resort Therme Geinberg, 29.700 points in la pura women's health resort kamptal

Details can be found on the VitalityClub portal (under: www.vitality-world.com/vitalityclubportal) or at the VitalityClub terminal located in the resorts.

Where can I apply for a new VitalityClub card at loss or change of name?

Please call the VitalityClub hotline under: +43 1 790 33 912 (workdays 9-17h)

Where and how can a partnercard be applied for?

A partnercard can only be applied for by the main card holder on the VitalityClub portal (under: www.vitality-world.com/vitalityclubportal) or at the VitalityClub terminal located in the resorts. A parntercard application at new registration is only possible after the personalized VitalityClub card with the 5-digit pin is received by the main card holder.

Can several people receive a partnercard?

Per main VitalityClub card holder it is possible to register one further partnercard to jointly collect points. Thus a maximum of two people can collect points for one VitalityClub account.

Where can I register for the VitalityClub when I don't have access to a computer?

At the resort on the VitalityClub tablet or at the VitalityClub terminal.

How old do you have to be to register for the VitalityClub?

To register at the VitalityClub you have to be at least 18 years of age.

How will I get informed that I have reached the next bonus level?

All VitalityClub members who have given an e-mail address will be contacted via e-mail, all others will be contacted by post.

Where can I look up my current VitalityClub bonus level?

The current VitalityClub bonus level can be looked up on the VitalityClub portal (under: www.vitality-world.com/vitalityclubportal) or at the VitalityClub terminal located in the resorts.

How can I access the VitalityClub Portal?

www.vitality-world.com/vitalityclubportal
(login with your VitalityClub card number and your 5-digit pin.)

How can a higher bonus level be reached?

By collecting points or spa admissions a higher bonus level can be reached.

CLASSIC: from registration onwards
SILVER: from 23.000 points or 30 spa admissions onwards
GOLD: from 38.000 points onwards